Customer feedback,
without the surveys.
Customers share honest feedback in seconds.
AI categorizes and surfaces what matters most.
14-day free trial · No credit card required · Cancel anytime
Total Feedback
This Week
Avg Priority
Top Category
Recent Feedback
The onboarding flow is confusing — I couldn't find where to set up my team.
Would love a Slack integration to get notified when new feedback comes in.
The AI summaries are incredibly useful! Saves me hours every week reviewing feedback.
The problem
Traditional feedback collection is broken
The tools that exist either overwhelm customers or bury insights in noise. There had to be a better way.
Survey fatigue is real
Average survey response rates have dropped below 10%. Your customers are tired of being asked to fill out forms that feel like homework.
Feedback gets scattered
Customer insights land in emails, support tickets, Slack messages, and sales calls — impossible to track, impossible to act on.
You're building in the dark
Without a clear view of what customers actually want, roadmap decisions become expensive guesses. You ship features no one needed.
How it works
Up and running in 3 steps
No complex setup. No survey builder. Just a link that works.
Create your feedback link
Sign up and generate a unique link for your company in under a minute. Customize it with your name and a short description.
backfeed.ai/f/acme-corpShare it with your customers
Drop the link in an email, your app, your invoice, or anywhere you interact with customers. No account needed on their end.
0 friction for customersGet AI-categorized insights
Every piece of feedback is automatically categorized, prioritized, and summarized by AI. Open your dashboard to see what matters most.
Instant clarityFeatures
Everything you need, nothing you don't
Built for teams who want signal, not noise.
AI Categorization
Every submission is automatically classified: feature request, bug report, pain point, praise, or question. Zero manual sorting.
Smart Prioritization
AI assigns a priority score (1–5) based on impact, urgency, and tone — so you always know what to tackle first.
Shareable Feedback Links
Create multiple links for different products, audiences, or campaigns. Each link has its own analytics.
Actionable Dashboard
Filter by category, priority, or sentiment. See trends over time. Export to CSV when you need it.
AI-Generated Tags
Each item is tagged with topic keywords, making it easy to group related feedback and spot recurring themes.
Instant Processing
Feedback is categorized in seconds after submission. Your dashboard is always up to date, no manual review needed.
Pricing
Simple, transparent pricing
Start with a free trial. Upgrade when you're ready.
Starter
Billed monthly · Cancel anytime
- 1 user
- 1 feedback link
- 500 AI categorizations/month
- Priority dashboard
- CSV export
Growth
Billed monthly · Cancel anytime
- Up to 5 team members
- 5 feedback links
- 2,000 AI categorizations/month
- Priority dashboard
- CSV export
Coming soon: SDK embeds · JIRA integration · Slack notifications